Technology Integration Coordinator - MNS

Job Title

User Support Analyst (NS) – Position Number  – Grade DT06

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit (Use the "Apply for this Job" box below). We encourage you to apply to become a part of our team.

The North Carolina Museum of Natural Sciences is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Technology Integration Coordinator. The Technology Integration Coordinator is responsible for developing and managing the applications, databases and IT systems, needs, capabilities, and solutions for the NC Museum of Natural Sciences. This position acts as application administrator and configures, supports, and tests various solutions, develops and supports digital storage solutions, and other related software in collaboration with the museum’s leadership and throughout museum sections.

Works to integrate solutions as necessary with the Science Data Administrator as needed. This role provides back-end support for museum technical applications, exhibition development and maintenance, data storage and sharing, support of stakeholders and end users, creates solutions for technical problems, supports museum technical projects, provides website support, manages the AWS environment, and services analytical needs. Additionally, this role is responsible for analyzing and advising on IT solutions, modernization, cybersecurity, and sharing of data with internal and external partners.

This position also manages the museum’s SharePoint sites and provides training to staff on a variety of IT needs to include the use of AI and other state-approved tools. These functions serve to assist the museum in meeting its mission through enhancing the functionality of staff and working to consolidate museum technical operations. This position has no direct reports but will oversee the work of related staff, volunteers, and interns across several work units.

• Serve as the museum resident expert in technology integration & IT Coordination.
• Configure, test, administer, and maintain current software and applications in accordance with DNCR procurement and DIT security guidelines
• Design, test, document, and implement configurations to support new and emerging requirements
• Inventory, evaluate, prioritize, and schedule all user requests prior to coordinating project implementation with affected users
• Lead product troubleshooting as the museum liaison with external system vendors and NCDIT such as software companies and aggregators, escalating issues appropriately according to need
• Supports the preparation of digitization plans, budgets, reports, and supports the delivery of planned goals.
• Manage web hosting environments, including domain setup, server provisioning, SSL certificate installation and renewal, and ongoing server monitoring and maintenance.

Please note:

Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

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