Senior Product Manager - Tech, Ring SMB

Job :  |  Services LLC

Ring SMB team is looking for a Senior Product Manager - Technical to lead the product strategy and execution for our growing Small & Medium Business (SMB). You'll own the end-to-end product experience for how businesses manage their Ring security cameras — including multi-site management, web dashboard for SMBs and AI-native products that solve businesses’ needs.

This role sits at the intersection of security hardware, software platforms, and emerging AI capabilities. You'll define how business owners and their teams interact with Ring's security products across mobile and web, driving features from concept through scaled rollout. If you're passionate about solving complex product problems for underserved customer segments and thrive in ambiguous, fast-moving environments, we'd love to talk to you.

• Own the product strategy and roadmap for SMBs — defining the north star vision and experiences for business customers on the Ring app; developing a strong understanding of business customer needs and building 0 to 1 products that address those needs.
• Define the vision and phased rollout plan for Ring's business web experience, enabling multi-location management at scale
• Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore
• Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch
• Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence
• Deeply understand SMB customer needs through data analysis, customer research, and competitive intelligence; translate insights into compelling product requirements and prioritization decisions
• Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability
• Coordinate cross-team work streams spanning mobile, web, cloud, and third-party integrations

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools
• Experience with end to end product delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and…