Quality Assurance Application Analyst

Arnold & Porter is an international law firm with offices throughout the United States, Europe, and Asia. The firm advises clients on complex regulatory, litigation, and transactional matters across a broad range of industries, including many of the world's leading companies and organizations.

We are seeking a detail-oriented Quality Assurance Application Analyst to help ensure the quality, reliability, security, and performance of the firm’s enterprise applications. This role is responsible for planning and executing structured testing, validation, documentation, and release-readiness activities for application packaging, installations, upgrades, patches, integrations, and deployments across the firm’s desktop and endpoint environment.

Working closely with Desktop Engineering, business stakeholders, project managers, vendors, and support teams, the Quality Assurance Application Analyst will validate that applications function as intended, meet business requirements, and are released with minimal disruption to users. This role reports to the Senior Manager of Desktop Engineering and may work fully remote in a firm-approved U.S. state.

• Analyze business and technical requirements and translate them into comprehensive testing strategies, test plans, test cases, and acceptance criteria for application deployments, upgrades, and integrations.
• Perform installation, upgrade, compatibility, functional, regression, integration, smoke, and user acceptance testing for enterprise applications, application packages, and system integrations.
• Validate application packages, including MSI, MSIX, EXE, and Intune Win
  32 packages, before release. Confirm silent installation and uninstallation behavior, configurations, shortcuts, licensing, and default settings
  
  Test application installations, upgrades, and removals across standard operating system images, hardware models, and virtual desktop environments to ensure compatibility and a consistent end-user experience.
• Identify, reproduce, document, prioritize, and track software defects through resolution using established defect-management processes.
• Investigate application issues involving functionality, configuration, installation, deployment, dependencies, permissions, integrations, and system behavior to support accurate defect resolution and release decisions.
• Conduct root-cause analysis and collaborate with Desktop Engineering, infrastructure, database, security, vendor, and business teams to resolve defects, deployment issues, and production-impacting application concerns.
• Validate application interfaces, database transactions, reports, and integrations to confirm data accuracy and system integrity following installations and upgrades.
• Develop and maintain test documentation, test environments, test data, defect records, application procedures, and release-validation documentation.
• Support user acceptance testing activities, including test preparation, execution, issue resolution, and stakeholder acceptance.
• Evaluate software releases, patches, upgrades, configuration changes, and enhancements for functional and operational impact in partnership with the Desktop Engineering team.
• Support application deployments through endpoint-management tools, such as Microsoft Configuration Manager and Microsoft Intune, including pre-production validation, post-deployment smoke testing, and production verification.
• Monitor post-release application behavior and document corrective and preventive actions when production issues arise.
• Maintain test evidence, configuration records, release-validation procedures, workflows, and technical knowledge-base content.
• Recommend improvements to application functionality, packaging and deployment practices, testing…