Product Manager - POS Systems

Support Center - Irving The Staff Product Manager - POS Systems is a high-performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

How you use Technology to help our Customers...

• Create new metrics to measure customer insights, as needed
• Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
• Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
• Push for solutions that test the boundaries of industry trends and anticipate customer needs
• Set priorities for multiple projects
• Ensure front-end product design is successful
• Ability to write scripts for demos and demonstrate onstage product features
• Identify patterns in complex datasets and develops practical modes

• Develop a global product domain strategy (project level)
• Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
• Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.
• Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• Identify corner cases astutely
• Steer technical designs toward architectural patterns and high reliability
• Understand and manage risks and dependencies
• Deliver high-quality products with upfront risk assessments and mitigation strategies
• Lead data analysis for their domain
• Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

• Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
• Collaborate across boundaries to build strategic relationships and achieve common goals
• Work collaboratively with Business Team and manage expectations of scope and requirements

• Drives adoption of best practices across the organization.
• Champion change agent for continous improvement
• Ability to lead and build customer engagements and relationships
• Resolve cross-organizational conflict without escalation.

Other duties as assigned

• Bachelor’s Degree in computer science or Business

• Experience in taking a product from ideation to execution and successful delivery.
• Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• Excellent technical skills
• Excellent written and verbal communication skills, including an engaging presentation style
• Experience in communication to VP and C+ level:
  Tech, Business, Finance/Corp

• 6-7 years of product management experience in a related industry (digital / e-commerce is preferred)

• Exceptional customer service, listening, problem-solving, and interpersonal skills
• Have a solid understanding of how core technologies are utilized in their…