Business Systems Support Analyst Northpointe Behav Healthcare System Job Northern Kentucky USA,IT/Tech

Location: Northern

Serve as a dual-function IT Specialist providing front-line technical support and business intelligence solutions across Northpointe's regional offices. This position acts as the primary point of contact for end-user technical support while collaborating with agency leadership to develop SQL queries, Power BI dashboards, and operational reports that drive data-informed decision-making.

Work Sites: Serves office locations in Iron River, Kingsford, and Menominee, MI.
Travel: Regional automobile travel between agency facilities and sites as required.

Job Responsibilities & Requirements

Key Responsibilities:

IT Help Desk & Desktop Support: Provide Level I technical support via telephone, ticketing systems, and in-person; troubleshoot workstations, laptops, mobile devices, printers, Microsoft 365, and network connectivity; deploy hardware/software; maintain asset inventories.
Business Intelligence & Data Analytics: Write and maintain SQL queries; build and enhance Power BI dashboards and visualizations; gather business requirements from department heads to generate operational, management, and executive-level reports.
Documentation, Security & Training: Maintain technical and reporting documentation; ensure strict adherence to HIPAA, data governance, and agency information security protocols; assist with new staff onboarding and end-user tech guidance.

Requirements:

Education: Associate’s degree in Information Systems, Computer Science, Data Analytics, or a related field preferred (equivalent combination of education, training, and experience accepted).
Licensure: Active, valid Driver’s License required.
Technical

Experience:

Experience supporting Windows, Microsoft 365 (Teams, Outlook, One Drive), and remote support tools; hands-on experience writing SQL queries, working with relational databases, and developing Power BI dashboards.
Core Competencies & Physical Demands: Strong customer service and problem-solving skills; ability to translate technical data for non-technical audiences; ability to lift/move up to 50 lbs and bend/reach/stoop to install or move hardware; ability to wear required PPE (N95/PAPR) if needed.