I.T. Support Specialist; Public Safety-Not Remote

I.T. Support Specialist (Public Safety)-Not Remote

Job Title
: I.T. Support Specialist (Public Safety)

Job Type
:
Full-Time

Position Summary
:
See Job Description Below

This job description is not intended and should not be considered to be a complete list of all duties, skills, responsibilities or working conditions associated with the job. It is intended to be a reasonable outline of those principal job elements essential in maintaining related position. The job description is not a contract, the County reserves the right to modify job descriptions at any time.

JOB TITLE: Information Technology Support Specialist (Public Safety)

DEPARTMENT: Information Technology

REPORTS TO: Emergency Management Director/Technical Direction: I.T. Director

RATE OF PAY: DOQ

Position Summary
The Information Technology Support Specialist – Public Safety – provides technical support for the Lamar County Sheriff’s
Department, Emergency Communications/911, and Emergency Management operations. This position is responsible for
maintaining reliable, secure technology systems that support public safety, emergency response, and county operations. The
position requires occasional after-hours support and response to critical technology incidents.

Provide day-to-day technical support to Sheriff’s Department personnel, dispatchers, Emergency Management staff, and authorized county users and devices:

• Computers, mobile devices, printers, and related equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and network resources.
• Support public safety applications including dispatch, records management, emergency notification, and related systems.
• Assist with patrol vehicle technology, surveillance systems, access control, digital evidence, and other specialized public safety technologies.
• Maintain networks, servers, cloud services, firewalls, VPNs, and related infrastructure.
• Manage user accounts, permissions, email access, and multifactor authentication.
• Monitor system performance, perform updates, maintain backups, and assist with disaster recovery planning.
• Protect sensitive and criminal justice information in accordance with applicable security requirements.

• Respond to technology outages and service disruptions affecting public safety operations.
• Participate in on-call rotations and provide after-hours support when required.
• Assist with technology planning, budgeting, purchasing, inventory management, and vendor coordination.
• Maintain technical documentation and records.
• Perform other related duties as assigned.

• Associate degree in Information Technology or a related field, or equivalent education and experience.
• Two (2) years of experience supporting computers, networks, or information systems.
• Knowledge of Microsoft Windows, Microsoft 365, computer hardware, networking, and cybersecurity best practices.
• Strong troubleshooting, organizational, and communication skills.
• Valid driver’s license and acceptable driving record.
• Ability to pass required background checks and maintain access to criminal justice information systems.
• Ability to work outside normal business hours and respond to emergencies when required.

• Bachelor’s degree in a related field.
• Experience supporting law enforcement, 911, emergency management, or other public safety organizations.
• Experience with public safety software, Microsoft server technologies, cloud services, and network security.
• Relevant industry certifications such as CompTIA, Microsoft, or Cisco.

• Strong technical troubleshooting and problem-solving abilities.
• Ability to handle sensitive information with discretion.
• Ability to work…