Junior Systems Administrator

Full-time, in-office with field and project work

Compensation is set based on education, experience, and certifications.

This is the seat where configuration happens. You will own the administrative work that keeps our clients running, take the escalations our technicians cannot close, and build the environments the rest of the team supports.

If you are already administering environments somewhere else, understand this up front: you will inherit systems and problems you had no part in creating. That is the nature of the work. What is different here is that you are expected to make them better. You will help build the plans that enable our clients’ success and longevity, not just keep them running until the next problem.

A strong Level 2 skill set is the floor for this role, not the target.

You will not be doing it alone. You work to standards someone else set, with a Systems Administrator to check the work and settle the calls above your scope. What we expect in return is that you close what you take, ask early rather than late, and start seeing why the standard is the way it is.

Andrews & Associates is a managed services provider in Amarillo supporting law firms, medical practices, banks and insurance agencies, county and municipal government, and agriculture and energy operations across the Texas Panhandle and eastern New Mexico. Our clients operate in regulated industries, which means the work we do carries real consequences and real standards. We take that seriously, and we expect the people we hire to do the same.

We are a relationship-first, customer service-centered organization. Our clients are not accounts, and they are not ticket volume. They are people running businesses that depend on the systems we maintain, and they deserve nothing less than our best effort and the full leverage of our talent applied to their problems and their goals. Care and empathy for the client are not soft skills here.

They are the job.

We promote from within. This role sits between our technicians and our Systems Administrators, and the path up from it is real for the people who earn it.

• Take escalations from Level 1 and Level 2 and close them, or carry them up with the diagnostic work already done
• Administer cloud identity and endpoint management: compliance policies, automated enrollment, app deployment, and device configuration profiles to existing standards
• Administer Active Directory: users, groups, permissions, group policy changes, DNS, DHCP, and hybrid identity maintenance
• Deploy and configure workstations, servers, and mobile devices, including imaging, enrollment, and handoff to the client
• Make firewall and network changes to an approved plan: policy, NAT, VPN users, content filtering, and remote access
• Install and configure switching and wireless hardware, including the physical work, and validate coverage after the fact
• Maintain backup and recovery configurations, and participate in restore and disaster recovery testing
• Respond to security alerts, investigate, and remediate within our incident procedures
• Execute assigned pieces of client projects: migrations, deployments, network builds, and refresh cycles
• Document configurations, standards, and changes so the environment is legible to everyone who touches it after you
• Flag what you find. If a client environment has a problem outside your scope, we want to hear about it from you

Our doctrine is simple: fix the customer, then fix the problem. If a client is frustrated, that gets addressed before the keyboard does.

At this level, solution durability is the whole job. A technician’s mistake affects one user. An administrator’s mistake affects an entire client. Plan the change, know the rollback, test before you call it done, and build to a standard rather than to whatever solves today. Every one-off configuration left behind becomes a problem someone else inherits at the worst possible time.

• Four or more years in IT, including hands-on administrative work. A strong Level 2 skill set is the floor for this role, not the target
• Hands-on administration of cloud identity and endpoint management in production environments
• Windows Server and Active Directory administration, including group policy and hybrid identity
• Firewall configuration and troubleshooting, including VPN and access policy
• Network fundamentals you can apply, not just recite: VLANs, routing, switching, DNS, DHCP, and wireless behavior in real buildings
• Working…