Risk Intelligence Program Manager

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Risk Intelligence Program Manager is responsible for identifying, prioritizing, coordinating, and advancing analysis initiatives across the Risk organization. This role serves as the primary liaison between business stakeholders within Risk Services, internal Data Science and Technology teams, and external AI vendor partners to ensure AI solutions deliver measurable business value while aligning with organizational goals, governance standards, and risk requirements.

The position will work closely with Risk, Product, Operations, Technology, and Data Science resources to develop and maintain an AI opportunity roadmap spanning both Machine Learning and Generative AI capabilities. The role is focused on business outcomes, use‑case management, and solution delivery rather than hands‑on model development.

Develop and maintain an opportunity backlog and roadmap for Risk Services through the lens of AI Partner with business leaders within and outside of Risk to identify opportunities where AI can improve operational efficiency, reduce risk, enhance decision‑making, or generate new business value for Risk Services. Evaluate and prioritize AI initiatives based on business impact, feasibility, data availability, regulatory considerations, resource capacity, and probability of approval.

Establish success metrics and performance indicators for AI initiatives.

Coordinate delivery activities, requirements, testing, implementation planning, and ongoing performance reviews. Monitor vendor commitments, deliverables, project timelines, and expected business outcomes. Facilitate communication between external partners and internal stakeholders.

Act as the primary business interface to internal Data Science and AI development teams. Translate business objectives into clear requirements, user stories, and use cases in cooperation with Data Science. Coordinate prioritization and scheduling of AI development efforts within Risk Services. Assist in validating that delivered solutions meet documented business requirements.

Ensure AI initiatives follow established governance, compliance, risk management, and security requirements, as prescribed by the Velera AI Council. Participate in AI intake, review, and approval processes. Collaborate with Risk, Legal, Compliance, and Information Security teams as required. Support documentation gathering related to AI models, decisioning logic, and business processes to support Audit and explainability to clients.

Research, evaluate, and pilot innovative AI, machine learning, and risk management technologies to identify opportunities for enhancing Risk Services capabilities, operational efficiency, and fraud prevention outcomes.

Promote awareness and adoption of AI capabilities across Risk Services. Assist teams with identifying opportunities to improve existing AI solutions.…