Sr Data Analyst

Your role at Dynatrace

As a Senior Data Analytics Consultant, you'll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement. This Senior role demands a blend of technical acumen, strategic thinking, and executive-level communication to drive measurable business outcomes through observability data and influence digital transformation.

Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use of... that's where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis, and problem solving, you will help your clients understand the right performance data in the right context. You'll turn that data into business-altering insight, which allows your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics.

• You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture.
• Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings.
• Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals.
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement.
• Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise.
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions.
• Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas.

• Bachelor's degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required.
• 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way.

• Experience with in the digital experience monitoring space with tools such as Catchpoint, Glass Box, Quantum Metric, Full Story, Blue Triangle, Content Square, App Dynamics, Data Dog, and New Relic.
• Experience in data-driven analysis - excellent at working with, understanding, and analyzing data.
• Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools.
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud.
• Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R).
• Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions.
• Operates with a customer-first focus.
• Proven ability to work under pressure and to handle multiple conflicting priorities.
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades.
• Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail.
• Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges.
• Expectation:
  All team members are expected to travel at least 1 time per year for annual team meetings. Strategic clients may require intermittent travel as well.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale;…