Manager, Media & AV

Location: Northern

## Manager, Media & AVApplylocations:
Wellesley MAtime type:
Full time posted on:
Posted 17 Days Agojob requisition :
R0014650

The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience.
The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.
** WHAT YOU WILL DO
*** Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.
* Define and maintain AV design standards, room typologies, and technology reference architectures.
* Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.
* Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.
* Drive continuous improvement of AV reliability, usability, and user satisfaction.
* Manage AV integrators, service providers, and technology vendors. Oversee contracts, SOWs, renewals, and performance against deliverables.
* Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.
* Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.
* Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on-call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service-oriented, customer-focused team culture.
* Establish SLAs, support models, and escalation paths for AV services.
* Ensure consistent documentation, runbooks, and knowledge articles for supported systems.
* Lead AV projects including new builds, renovations, refreshes, and major upgrades.
* Assume additional responsibilities as required.
** YOUR TEAM WILL INCLUDE
** Multimedia Support Specialist Classroom Technology Support SpecialistIT Integration Specialist Special Event and On-Site Support (Students)
** WHAT EDUCATION AND SKILLS YOU WILL NEED
**** Bachelor’s degree or equivalent professional experience.
**** 7-10 years of progressive experience in AV/media services leadership; and a minimum of 5 years managing staff and a budget.
** Deep technical knowledge of AV systems design, signal flow, control systems (e.g., Crestron, Cisco), and digital media workflows.
** Proven ability to lead and develop cross-functional teams in a fast-paced, service-oriented environment.
** Strong project management skills with experience delivering large-scale AV or media infrastructure projects.
** Exceptional communication and relationship-building skills across technical and non-technical stakeholders.
** Demonstrated experience with budget development, vendor negotiation, and strategic planning.
** Ability to work collaboratively with faculty, event planners, and executive leadership**.Familiarity with accessibility standards and inclusive design principles for media and classroom technology.

Must have
** deep technical expertise, operational excellence, and a strong service orientation
** to support Babson’s dynamic and evolving learning and engagement environments.

Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.

Ability to
** embrace ideas
** and changes created by all community members.

Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to
** anticipate and effectively handles change**; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.
** HOW AND WHERE YOU WILL WORK
** Requires work onsite a minimum of 3 days a week (some flexibility for hybrid based on operational needs); the on-campus…