Workstation Specialist
Listed on 2026-09-20
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
- Candidate will be a member of the District 11 IT Support Team located in Bridgeville. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
- The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11.
- Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.
- The ability to use diagnostic software is required.
- The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.
- The ability to assemble and support a microcomputer system and multifunction printers.
- Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM.
- The resource may also be required to document and follow technical processes.
- Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.
- This team member will be providing IT support assistance within the District 11 coverage area.
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalated issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
RequiredSkills and Experience:
Required:
Valid Driver’s License
Required:
3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
Required:
3+ years experience installing and supporting laptops/docking stations
Required:
3+ years experience installing and supporting multifunction print devices
Required:
3+ years experience with Remedy or similar ticketing system
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