Dynamics 365 CRM Engineering Associate - Summer Internship Program
Listed on 2026-09-20
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IT/Tech
IT Support, CRM Systems & Management, IT Business Analyst, HelpDesk/Support
Location: Northern
Description
This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.
Roles and Responsibilities /Essential Functions:
- Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
- Assist in the configuration of Model-Driven Power Apps and Canvas Power Apps.
- Assist in workflow automation using Power Automate.
- Assist in creation of PowerBI Reports.
- Assist with first point of contact for new customer support tickets.
- Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
- Open incident tickets with Microsoft, drive to customer resolution.
- Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
- Follow team quality processes in support activities.
- Delight clients by delivering Microsoft-based solutions that simplify their business processes.
- Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
- Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
- Embrace new challenges in similar or parallel work streams as needed.
Requirements
How to qualify:- 1+ years’ Customer Service experience
- 2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system
- Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
- Minimum 3.5 GPA
- Maintain an outcome-focused mindset
- Have strong prioritization skills
- Always be a team player
- Carry a professional attitude and respectful demeanor
Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers - we do it! We PRIDE ourselves on our Core Values of:
Performance - HBS is driven to achieve exceptional results in all aspects of our business.
Respect - HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
Innovation - HBS is passionate about serving our internal and external customers with innovative solutions to enhance their success.
Development - HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
Excellence - HBS takes great pride in all we do and strives for excellence always.
What you can expect from HBS:- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work-life balance
- Recognition and Awards
Day in and day out, you will be part of a collaborative, innovative, and award-winning team that will make you a better professional. Choose HBS today!
Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.
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