ATIS Support Engineer

Overview

ABOUT THE POSITION

The Advanced Traveler Information System (ATIS) Support Engineer position plays a key role in supporting the operation, administration, maintenance, and integration of hardware and software systems used to support transportation operations at the New York State Department of Transportation Region 10 INFORM Transportation Management Center in Hauppauge, New York.

The Region 10 INFORM Transportation Management Center operates 24 hours a day, 7 days a week, 365 days a year. As a result, the systems, applications, network infrastructure, databases, and Intelligent Transportation System elements that support TMC operations must remain secure, reliable, and fully operational.

This position works closely with NYSDOT personnel to support the INFORM Advanced Traffic Management System/Advanced Traveler Information System architecture, including Foundation and Open Reach systems by CoVal Systems, Inc. The role includes system operation, system administration, hardware and software support, software configuration, ITS device integration, troubleshooting, documentation, training, and support for ongoing system enhancements.

The ATIS Support Engineer reports directly to the NYSDOT Project Manager or Operations Manager.

• Support the operation, administration, maintenance, and troubleshooting of ATIS, ATMS, network, hardware, software, database, and Intelligent Transportation System components used by the NYSDOT Region 10 INFORM Transportation Management Center.
• Perform system software engineering work to configure, customize, and integrate new services, devices, equipment, and functionality into the current INFORM ATMS/ATIS architecture, including Foundation and Open Reach systems by CoVal Systems, Inc.
• Support software upgrades and configuration changes required for new Intelligent Transportation System equipment to be NTCIP-compliant and compatible with the existing INFORM legacy system.
• Program, reconfigure, integrate, and support Variable Message Signs, surveillance systems, ramp meter controllers, travel time signs, detection systems, and other traffic management devices and computer services used at the TMC.
• Develop, upgrade, and enhance system and workstation software to improve system functionality, operational performance, reliability, and user support.
• Review current data management systems, system capabilities, workflows, scheduling limitations, and operational processes to determine whether changes or enhancements to ATMS systems are required.
• Troubleshoot hardware, software, system, database, and data communication malfunctions or errors to maintain, restore, and support continuous operational functionality.
• Administer ATMS systems and databases, including support for data archiving, data mining, reporting, system maintenance, and related database activities.
• Document detailed steps taken to modify systems, implement new functionality, resolve technical issues, and maintain current systems and procedures.
• Support training activities and the development, maintenance, and updating of system manuals, technical documentation, procedures, and operational guidance materials.
• Provide hardware, software, system, and communications support for TMC operations, including support for equipment and services that must remain operational in a 24/7/365 environment.
• Coordinate with NYSDOT staff, internal teams, external partners, vendors, and other stakeholders to support system operations, technical issue resolution, ITS device integration, and ongoing system improvements.
• Mentor and train new staff, provide technical guidance, and respond to problem situations as needed to support continuous transportation management center operations.
• Perform other ATIS, ATMS, TMC…