IT Support Specialist
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-20
Listing for:
Holt Logistics Corp.
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Position Summary
An IT Support Specialist Level I provides technical assistance and support to users experiencing hardware, software, or network issues. This role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently.
Key Responsibilities- Respond to user inquiries and support requests regarding computer systems, software, and hardware.
- Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
- Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
- Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
- Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
- Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
- Maintain and update technical documentation, including issue logs and solutions.
- Enforce IT policies and procedures to ensure system security and compliance.
- Monitor system performance, conduct regular maintenance, and apply software patches and updates.
- Collaborate with other IT teams to elevate and resolve complex issues.
- Assist with onboarding/offboarding processes for employees.
- Stay current with technological advancements and recommend improvements.
Skills & Qualifications
- CompTIA A+, Network+, Security+ certification is desirable.
- Microsoft Certified Professional (MCP) desired.
- Experience in IT support, help desk, or technical troubleshooting roles.
- Strong knowledge of PC operating systems (Windows, macOS), networking basics, and hardware troubleshooting.
- Able to evaluate network performance and make necessary recommendations.
- Familiarity with ticketing systems, remote support tools, and IT asset management platforms.
- Proficient with Solar Winds platform.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and organizational skills.
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