Lead Product Learning Expert - CRM

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Lead Product Learning Expert is a senior individual contributor responsible for driving the strategy, design, and execution of impactful learning experiences that enable internal teams, customers, and partners to successfully engage with Tekion’s products. This role leads major learning initiatives, mentors peers, and collaborates closely with cross-functional stakeholders to ensure content is scalable, accessible, and aligned with product and business objectives.

• Lead the design and delivery of large-scale product learning programs across multiple
• Partner with Product, Engineering, and Enablement teams to align learning strategy with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions that improve product understanding and adoption
• Drive continuous improvement of training effectiveness through data, feedback, and research
• Support localization, scalability, and integration of learning content across platforms and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity:
  Manages large-scale, high-impact learning initiatives that require strategic thinking, cross-functional collaboration, and deep product understanding
• Required Supervision:
  Operates independently and is trusted to lead major initiatives and guide team learning standards
• Expertise:
  Advanced expertise in instructional design, product enablement, and digital learning; viewed as a subject matter expert within the function

6–8 years delivering instructor-led, virtual instructor-led (VILT), or hands-on product training in enterprise software or SaaS environments

Demonstrated mastery of 2+ complex enterprise platforms or solutions (particularly CRM, ERP, DMS, or similar systems), including ability to troubleshoot and train across multiple modules

Proven track record delivering training to diverse audiences (end-users, administrators, system owners) across fast-paced product launch or go-live scenarios

Strong ability to translate technical product capabilities into clear, relevant learning for different learner personas and experience levels

Required Technical & Product

Competencies:

Expert-level proficiency in Tekion DMS platform, CRM, or related automotive retail software (or demonstrated ability to rapidly master complex industry-specific systems)

Hands-on experience with VILT delivery platforms (Zoom, Web Ex, Go To Training , or similar) and ability to facilitate engaging virtual sessions

Comfort troubleshooting product issues during live training and coaching participants through workflows in real time

Working knowledge of LMS platforms and ability to support content management and learner tracking systems

Understanding of enterprise software configuration, user roles, permissions, and how product changes impact end-user workflows

• Experience training across multiple product domains or functional areas (e.g., both front-office and back-office systems)
• Exposure to agile or rapid-release product environments where training must adapt quickly to feature releases
• Background in automotive dealership operations or industry-specific software (DMS, CRM, point-of-sale systems)
• Experience mentoring or coaching junior trainers on delivery excellence and product expertise

Bachelor's degree in Business, Communications, Education, or related field (or equivalent professional…