Cloud Engineer

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

The Cloud Engineer is responsible for the administration, reliability, security, and continuous improvement of Yale University’s cloud platforms and supporting services. This position helps ensure cloud environments provide the availability, performance, security, and operational capabilities required to support University workloads.

The Cloud Engineer works independently and collaboratively with infrastructure, security, application, research, and other technology teams to implement and support cloud solutions across public and hybrid cloud environments. The role develops and maintains automation and Infrastructure as Code (IaC), supports cloud networking and identity services, troubleshoots complex technical issues, and helps operationalize cloud technologies and services.

The position also provides technical consultation to researchers, faculty, staff, and IT partners to understand requirements and assist with the implementation of secure, reliable, and scalable cloud solutions.

• Develop, maintain, and enhance Infrastructure as Code (IaC) used to provision and manage cloud infrastructure and services.
• Develop automation to improve the consistency, reliability, and efficiency of cloud platform operations.
• Administer cloud identity and access management (IAM), including integration with enterprise Single Sign-On (SSO), role-based access, and cloud organization policies.
• Support hybrid networking between Yale campus infrastructure and public cloud environments, including routing, connectivity, firewalls, load balancing, DNS, and related network services.
• Monitor and troubleshoot connectivity between campus and cloud environments.
• Monitor the health, availability, and performance of cloud platforms and workloads using observability platforms such as Dynatrace, Datadog, and cloud-native monitoring services.
• Integrate security controls and cloud security posture management capabilities into cloud platforms and solutions using tools such as Wiz and native cloud security services.
• Assist with the implementation and enforcement of security, governance, and compliance controls across cloud environments.
• Support cloud environments that host regulated, sensitive, or high-risk data and workloads, including environments subject to frameworks such as HIPAA and NIST 800-171.
• Monitor cloud consumption and costs using cloud-native and third-party financial management tools and assist with identifying opportunities for optimization.
• Provide technical consultation to researchers, faculty, staff, and IT teams to understand requirements and assist with the design and implementation of cloud solutions.
• Diagnose and resolve cloud platform incidents and service requests, including monitoring and remediation of issues through Service Now.
• Perform root-cause analysis for cloud infrastructure and platform issues and recommend corrective or preventative actions.
• Create, maintain, and improve technical documentation, operational procedures, standards, and knowledge articles.
• Evaluate new cloud technologies and services and assist with their integration, documentation, and transition into operational support.
• Collaborate with team members to cross-train on technologies and improve the team’s collective operational capabilities.
• Participate in an on-call rotation supporting cloud platforms and services.

The successful candidate will have experience in the following areas:

• Strong…