Salesforce Administrator - Billing & CPQ

** Status:
** Full-time, exempt
*
* Schedule:

** M-F, 8.30 a.m.

- 4.30 p.m., including occasional evening/weekend work and travel as needed.
*
* Reports to:

** Salesforce Product Owner & Support Manager
** Direct reports:
** None
*
* Start date:

** ASAP
*
* Location:

** Remote or Chicago HeadquartersIES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with.

Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.
** Summary of Position:
** The Salesforce Administrator, Billing & CPQ is a key technical resource supporting IES Abroad's global Salesforce instance, with primary ownership of Salesforce Billing and CPQ functionality. This role is responsible for administering and supporting Billing/CPQ processes, resolving related tickets independently, and executing configuration, support, and enhancement work assigned by the Salesforce Product Owner & Support Manager.

The Salesforce Administrator, Billing & CPQ works as part of the Salesforce administration team through a shared ticketing and work management system. In addition to owning Billing/CPQ processes and tickets, this role is expected to pick up general Salesforce Administrator tickets outside their primary focus area when needed, and to cross-train other members of the Salesforce team on Billing/CPQ processes and troubleshooting.

The Salesforce Administrator must understand business processes across multiple functional areas and translate operational needs into effective Salesforce solutions that align with the overall Salesforce product strategy and platform standards.

Based on evolving business priorities, the Salesforce Administrator will assume responsibilities across the following roles:
* Product Support (Helpdesk)
* Business Analysis
* Platform Administration
* Quality Assurance
* Project Coordination
* Vendor Relationship Liaison
* End User Training The Salesforce Administrator, Billing & CPQ acts as a trusted partner to IES Abroad's stakeholders while supporting the broader Salesforce roadmap.
** Essential

Job Responsibilities & Duties:
**** Billing/CPQ Ownership & Support
*** Own and administer Salesforce Billing and CPQ configuration, processes, and workflows, including quoting, contracts, invoicing, product catalogue management, payment processing, and billing schedules
* Manage payment processor integration, data architecture and vendor relationships
* Assume configuration & support ownership of invoice and quote document-generation tool
* Independently diagnose and resolve Billing/CPQ-related tickets and support requests
* Cross-train other members of the Salesforce…