Training & User Support Specialist

## Training & User Support Specialist Apply:
Chicago, IL:
Full time:
Posted Today:
End Date:
October 12, 2026 (26 days left to apply):
2618652

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit
** What you'll be doing
** The Document Management team supports the tools and resources our business partners rely on to manage information efficiently and confidently. As a Training & User Support Specialist, you'll help colleagues across CIBC Bank USA access, understand, and effectively use document management tools, including Private Link and other related platforms. You'll focus on user enablement through training, documentation, communications, frontline support, and day-to-day operational activities that contribute to a strong end-user experience.

Working closely with the Document Management Product Owner, business analyst, technical partners, and stakeholders across multiple lines of business, you'll help ensure users have the guidance, access, and support they need to use these tools effectively. You'll also support adoption initiatives, maintain key user channels and resources, and capture feedback that helps improve the overall experience and informs future enhancements.

At CIBC we enable the work environment most optimal for you to thrive in your role.

You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
** How you'll succeed**
* ** Training delivery** - Design, update, and facilitate live and virtual training sessions, office hours, and help sessions for new and existing users to support onboarding, adoption, and ongoing learning.
* ** User support operations** - Own the support inbox, respond to functional user inquiries, provide frontline support for day-to-day questions, and route issues to the appropriate technical or business partners when needed.
* ** Access administration** - Support user access administration activities to help ensure colleagues can access the right document management tools and resources in a timely and effective way.
* ** Content management** - Create, maintain, and continuously improve user-facing documentation, including frequently asked questions, job aids, quick reference guides, training content, and videos that are current, accessible, and easy to use.
* ** Communications and engagement** - Keep user communication channels current by managing content across Viva Engage, SharePoint, Get IT, and other internal platforms, sharing tips, updates, reminders, and release-related information that supports adoption.
* ** Feedback and continuous improvement** - Capture feedback from day-to-day users, identify common questions and pain points, track support trends, and partner with the business analyst and Product Owner to improve training materials, communications, and the user experience.
** Who you are**
* ** You put our clients first.
** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
* ** You're motivated by collective success.
** You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
* ** You know that details matter.
** You notice things that others don't. Your critical thinking skills help to inform your decision making.
* ** You embrace and…