Desktop Support

Responsibilities for this Position

Location: USA VA Virginia Beach

Full Part/Time: Full time

Job Req: RQ228358

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills: Computer Backups, Hardware, IT Hardware, Systems Management

Certifications: None

Experience: 3 + years of related experience

US Citizenship

Required:

Yes

Job Description:

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates.

Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

How a Desktop Support Administrator Will Make an Impact

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

What You'll Need to Succeed

Education:

• High School Diploma/GED with 3 years of related experience, or
• Associate degree with 4 years of experience, or
• Bachelor's degree with 2 years of experience.

Basic Skills/

Experience:

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
• Knowledge of Networking fundamentals.
• Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
• Creating and updating lifecycle documentation as required.

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required;
  DoD compliance 8570.01

Location:

• On Customer Site.

US Citizenship:

• Required.

Desired

Skills:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
• Self-starter, motivated, shows initiative, and learns fast.
• Ability to work on multiple projects simultaneously.
• Ability to create and maintain sustainment documentation.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in intelligence at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

The likely salary range for this position is $64,230 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: 10-25%

Telecommuting Options: Onsite

Work Location: USA VA Virginia Beach

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including…