Manager of Security & Information Technology

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

The Unbound Collection The Driskill US - TX - Austin

Technology

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Position Overview

The Driskill, an iconic luxury hotel and member of The Unbound Collection by Hyatt, is seeking a Manager of Information Technology and Security to lead two essential hotel functions through one integrated operating model. As the department head, this position is accountable for the safety and security of guests, colleagues, and hotel assets, as well as the availability, resilience, and secure operation of the technology that supports the guest and colleague experience.

Reporting to the Director of Finance, the Manager serves as a visible member of the hotel leadership team and partners with Operations, Engineering, Human Resources, Finance, Hyatt corporate support teams, ownership representatives, vendors, and public safety agencies. The role leads security operations, emergency preparedness, investigations, risk management, cybersecurity awareness, infrastructure, telecommunications, property systems, and technology service delivery in accordance with Hyatt policies and standards, applicable law, and the hotel’s service culture.

• Department Leadership: Lead the Information Technology and Security department, establish priorities and service expectations, allocate resources, and maintain accountability for results across both disciplines.
• Safety and Security: Direct day-to-day security operations; maintain security procedures, post orders, access control, key control, CCTV, intrusion detection, life safety coordination, and incident documentation.
• Emergency Preparedness and Risk: Own emergency response planning, business continuity and disaster recovery readiness, fire and life safety coordination, crisis communication support, and risk mitigation initiatives. Serve as a senior leader during emergencies and other critical incidents.
• Investigations and Incident Response: Oversee and document investigations involving security, safety, guest concerns, colleague matters, theft, fraud, workplace incidents, property damage, or liability, in partnership with Human Resources, hotel leadership, and appropriate authorities.
• Information Technology Operations: Oversee reliable and secure operation of the hotel network, telecommunications, internet services, property management and point-of-sale systems, guestroom and in-room technology, key systems, digital guest technologies, and other operational technology platforms.
• Cybersecurity and Compliance: Promote cybersecurity awareness, access governance, data protection, patching and vulnerability practices, technology controls, and compliance with Hyatt requirements and applicable federal, state, and local regulations.
• Financial and Vendor Management: Lead departmental budgeting, forecasting, capital planning, procurement, inventory control, vendor performance, service-level expectations, and contract administration.
• People Leadership: Recruit, onboard, coach, schedule, and develop colleagues; set clear performance expectations; and foster a culture of professionalism, service, inclusion, safety, and accountability.
• Continuous…