Technical Support Engineer

Location: Northern

## Technical Support Engineer Apply:
San Francisco:
New York:
Seattle:
Little Rock:
Full time:
Posted Today:
JR162199
** Live Ramp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
**** Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
** Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team.

Please note:

This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team.

** You will:
*** Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
* Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
* Work in tandem with Live Ramp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
* Contribute towards building a great company.
** Your team will:
** The Technical Support Engineer team is responsible for resolving clients’ technical support tickets while delighting our clients with excellent customer service.

*
* About you:

*** Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.
* Comfortable talking to customers over video conferences.
* Bachelor’s degree or equivalent
* 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
* History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
* Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
* Experience with advertising or marketing technology, or SaaS support.
* Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
* Resourcefulness. We don't have all the answers, but you'll need to find them.
* Great communication skills with external customers and internal stakeholders.
* The ability to respond promptly and follow through on projects to completion.
* The ability to work and succeed in ambiguous situations with little direction.
* A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
* Type S(tartup) personality: smart,…