Operations Assistant

Location: Northern

## Operations Assistant Apply:
University of New Hampshire - College of Professional Studies:
Full time:
Posted 6 Days Ago:
JR9153

The Operations Assistant (OA) supports quality assurance, evaluation, and continuous improvement activities for the Child Welfare Education Partnership (CWEP). Reporting to the Program Manager (PM) of Operations, this position provides critical data management, reporting, training systems, and operational support to ensure the accuracy, integrity, and accessibility of training and evaluation records across CWEP programs.
Under general supervision, the OA exercises independent judgment in maintaining training databases, responding to data and technical support inquiries, organizing documentation, and supporting training and evaluation workflows. This role requires a high level of attention to detail, discretion, customer service, and adherence to CWEP, sponsor, and University System of New Hampshire (USNH) standards and procedures. The work of this position directly supports program oversight, compliance, and continuous quality improvement efforts.

Duties may evolve based on program needs, sponsor requirements, and system changes.##
** Duties/Responsibilities
**** Data Management & Reporting (35%)
*** Assist PM of Operations with the preparation of accurate and professional reports, summaries, tables, charts, and basic visualizations to support program monitoring, sponsor requirements, and leadership decision-making-.
* Enter, verify, and maintain training participation, attendance, completion, and scheduling data across designated CWEP systems; perform routine quality checks to identify and resolve errors, duplicates, or missing information.
* Create, update, and manage training sessions within designated systems, including user accounts, rosters, schedules, and session metadata for both regularly scheduled and ad hoc trainings.
* Maintain data documentation, including file naming- conventions, data dictionaries, and standard operating procedure (SOP) checklists, to promote consistency, audit readiness, and continuity of operations.
** Learning Management Systems Support (30%)
*** Provide frontline technical support to training participants and instructors related to learning management systems (LMS) and registration platforms, including navigation, access issues, attendance verification, and completion records.
* Respond to technical support requests and tickets in a timely, professional manner; follow up with users via email, phone, or video conference as appropriate to ensure resolution.
* Administer LMS and registration systems within assigned permissions by creating user accounts, managing enrollments, updating session information, and archiving records as directed.
* Document system issues, collect relevant artifacts (e.g., screenshots or logs), and escalate unresolved issues to appropriate technical staff with clear context.
* Draft and maintain short job aids or micro-guides (e.g., accessing certificates, verifying attendance) for participant and instructor use, pending supervisory approval.
* Ensure all participant and training data are handled in accordance with confidentiality, privacy, retention, and sponsor requirements.
** Training & Event Support (20%)
*** Scan, organize, name, and file training related records—including attendance sheets, completion verifications, evaluations, and training resources—in shared systems in accordance with- CWEP SOPs and contractual obligations.
* Verify that final agendas, instructor assignments, session identifiers, and titles are accurately reflected in data systems prior to training delivery; update records following events as needed.
* Coordinate with trainers to collect required documentation and data artifacts, including…