Application Support Specialist: Sirona Medical

• Application Support Specialist:
  Sirona Medical

Start Date
09/15/2026

33 Full-Time

Sirona Medical's Weekend Night Application Support Specialist works remotely in the United States on the Customer Support team. The full-time hourly position pays $30.00 to $36.00 per hour, plus equity and benefits. The application support specialist handles client issues for a cloud-based radiology platform during overnight weekend coverage.

Radiology applications connect medical professionals to images, worklists, and reporting tools. The preferred schedule runs from 7 PM to 7 AM EST on Saturday and Sunday, with multiple shifts rotating across nights and weekends. Customer care, clinician onboarding, healthcare or medicine, and radiology workflow experience support the work. Sirona Medical requires at least three years in Level I or higher troubleshooting roles in a call center or support center.

• Location: Remote in the United States
• Pay: $30.00 to $36.00 per hour, plus equity and benefits

Candidates settle availability for the 7 PM to 7 AM EST weekend schedule before applying. The compensation range for the preferred work location is confirmed during the hiring process.

The Customer Support team responds to client issues, monitors client sites, and resolves requests under Standard Operating Procedures and Service Level Agreements. The specialist documents incidents in a ticketing system, escalates unresolved requests through internal channels, and follows monitoring, alerting, and security procedures.

• Client sites are monitored for active issues.
• Requests are handled under Standard Operating Procedures and Service Level Agreements.
• Incidents are recorded in the ticketing system.
• Unresolved issues move through the appropriate escalation channels.
• Knowledge base articles and runbooks receive new operational information.

Radiology experience connects technical investigation to the way clinicians read and report images. The work includes analyzing network performance metrics and explaining software-related problems to engineering and product development teams. Customer care experience in radiology or PACS administration provides the clinical setting for those conversations.

The role calls for familiarity with PACS administration or analysis, radiology workflows, and clinical application onboarding. DICOM, HL7, and MWL knowledge helps a support specialist recognize how images, orders, and patient information move through imaging systems. Zendesk, G-suite, and SaaS platform experience support the ticket, communication, and application work.

Health IT safety practice also covers configuration, validation, maintenance, monitoring, and system-to-system interfaces. The technical components of a clinical system require controls that protect patient identification, interoperability, downtime planning, and secure information exchange. Application support work therefore covers controls that connect technical maintenance with safe clinical operations.

Sirona Medical is based in San Francisco and employs people across more than 20 states and four countries. Its cloud-native radiology platform unifies worklist, viewer, and reporter applications in one Workspace for medical imaging teams.

Engineers, developers, designers, and in-house radiologists work side by side at Sirona Medical. The company builds software around the radiology workflow and identifies poorly designed tools as a contributor to radiologist burnout. The support team therefore works within a product organization that includes both technical and clinical perspectives.

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