Systems Administrator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Prof, Computer Analy Remote, Remote, US

23 days ago Requisition

Who is Script Pro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

Script Pro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.

Job Summary: The Systems Administrator works directly with external customers to resolve technical issues within live production environments. This role provides remote support for customer systems, including hardware, software, operating systems, databases, and related infrastructure. Responsibilities include troubleshooting system issues, analyzing technical problems, performing routine maintenance, and supporting system performance and availability. The Systems Administrator will also work with internal teams when needed to resolve issues, identify improvements, and ensure concerns are addressed while delivering an excellent customer experience.

Reporting Relationship:Manager, Systems Administration

Shift: Monday through Friday 9:00 am to 6:00 pm CST. This position requires participation in an on-call rotation outside of regular business hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS.

Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

Scope of the Role:

• Maintain, analyze, troubleshoot, and repair Script Pro customer infrastructure, including servers, hardware, peripherals, applications, operating systems, and system configurations
• Support and maintain complex production systems, procedures, and database performance while conducting technical analysis and system tuning as needed
• Perform remote software configurations, upgrades, maintenance, and triage activities while troubleshooting complex issues across physical and virtual server environments
• Manage overall server and system health through proactive monitoring, preventative maintenance recommendations, system tuning, and hardware replacement recommendations
• Execute and support backup, restore, failover, and disaster recovery procedures, including simulations and testing necessary to support customer business continuity
• Provide Windows Server and Windows Update Services support and assist with the deployment of approved software and custom packages
• Collaborate with Systems Administration leadership, Field Operations, Engineering, Customer Support, and other internal teams to drive continuous improvement in product quality, system reliability, customer satisfaction, and service metrics
• Accurately document troubleshooting, technical findings, customer communications, resolutions, and other job functions…