Client Support Engineer

Location: Northern

Intapp is looking for a Client Support Engineer with enterprise software experience to join our Client Success & Support team.  The Support Engineer responsibilities include investigating, triaging and resolving tickets that flow into the support queue. In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining client satisfaction.

This position is expected to perform detailed research through in-depth knowledge of Intapp solutions.  We promote a culture that encourages a focus on client outcomes, client experience and the expertise of our team.  We operate internally with a culture that is collaborative, collegial, transparent, coaching-oriented, characterized by intellectual curiosity, respectful of the individual, team-oriented, supportive of diversity of background and thought and has high expectations of performance.
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* What you’ll do:

*** Responsible for investigating, triaging and resolving tickets that flow into the help desk queue. Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken.
* Assist clients with questions regarding technical product and configuration issues.
* Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of client satisfaction.
* Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects).
* Identify potential delays in resolution, take corrective action, and manage communication to the client.
* Provide clear and concise verbal and written communications with client support contacts.
* Develop and document efficient methods for handling commonly recurring issues.
* Provide feedback on potential areas for product development / enhancement
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* What you’ll need:

*** Degree in a relevant field, like Computer Science, IT, Software Engineering or documented work experience in a technical support field.
* Knowledge of help desk ticketing and workflows
* Sharp troubleshooting and analytical abilities
* Basic SQL , T-SQL programming experience is highly desirable
* Great verbal and written communication skills
* SOAP and REST API Knowledge
* Dedication and commitment to resolve client issues.
* Ability to interact with a wide range of customers and technical issues.
* Experience with SaaS (cloud based) software and/or on-premise enterprise software
* Ability to work independently and within a team
** A plus if you have:
*** Familiar with supporting Dell Boomi Integration Platform
* Microsoft, .NET, SQL or similar certification
* Basic Network troubleshooting skills such as Load balancer configuration, use of Wireshark or Fiddler.
* Strong understanding of data structures and algorithms including fundamentals of AI work and troubleshooting
* Experience with Intapp products
** What you will gain:
** At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:
* ** Expand Your

Skills:

** Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
* ** Enjoy Where You Work:
** Thrive in our…