Junior ServiceNow Engineer

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $8.1 billion in revenue for 2025, Clayco specializes in the  art and science of building,  providing fast track, efficient solutions for mission critical, industrial, life sciences, power & energy, aviation, commercial, institutional, residential and sports & entertainment related building projects.

Clayco is looking for a Junior Service Now Engineer to join the IT Applications team and grow into a dedicated platform contributor. This is a role built for someone who already works with Service Now in their day-to-day and is ready to go deeper on the platform itself.

This role focuses on the operational and administrative layer of Service Now: keeping things clean, accurate, and running well. The right candidate is detail-oriented, comfortable working within defined processes, and curious about how the platform works under the hood. This is an intentional growth role — supported by the Senior Service Now Platform Engineer — with a clear path toward broader platform responsibility over time.

• Manage user access requests including role assignments, group memberships, and access control updates
• Process and fulfill service catalog requests, form modifications, and field-level configuration changes
• Support routine platform maintenance tasks such as inactivating stale records, correcting data inconsistencies, and cleaning up unused configurations

• Build and maintain reports and dashboards for IT and business stakeholders based on defined requirements
• Perform data cleanup and validation tasks to ensure accuracy and consistency across platform records
• Assist with data imports, exports, and bulk updates using platform tools

• Serve as a first-line responder for Service Now-related requests and incidents, resolving straightforward issues independently
• Escalate complex or platform-level issues to the Senior Service Now Platform Engineer with clear documentation of the problem and steps taken
• Maintain knowledge base articles and internal documentation for common requests and resolutions

• Develop working knowledge of Service Now table structures, object relationships, and how data flows across modules
• Participate in platform improvement initiatives alongside the Senior Engineer, building toward broader configuration and development skills
• Stay engaged with Service Now learning resources, including Now Learning, to build toward formal certification

• Experience working with Service Now in a daily capacity — Service Delivery, IT support, or a similar operational role strongly preferred
• Familiarity with ITSM concepts such as Incident, Request, and Change Management from an end-user or process perspective
• Associate’s or Bachelor’s degree in Information Technology or a related field; equivalent hands‑on experience considered
• Service Now Certified System Administrator (CSA) is a plus; willingness to pursue it is expected

• Comfort navigating the Service Now interface including list views, form configuration, and basic filter/query logic
• Ability to build reports and dashboards using Service Now’s native reporting tools
• Basic understanding of how Service Now tables, fields, and relationships work — or a clear willingness to develop this quickly
• Familiarity with user administration concepts: roles, groups, access control, and service accounts
• General IT literacy:
  Active Directory, ticketing…