Project Manager - Client Onboarding

Project Manager, Client Onboarding

Crelio Health Inc.
· Remote (United States)
· Full-time
· Travel to client sites (~25–40%)

Compensation: $95,000 – $120,000 base, depending on experience + performance incentives (including incentives on expansion or referral opportunities you help close). Benefits include health coverage and PTO.

Crelio Health builds cloud-based laboratory information systems (LIS/LIMS) that power diagnostic labs across the United States and 2,500+ labs worldwide. Our platform runs the full lab workflow — from order booking and specimen tracking through result reporting, patient engagement, billing, and inventory — for physician office labs, hospital labs, reference labs, and direct-to-consumer testing companies. We are HIPAA-compliant, SOC 2 and ISO 27001 certified, and growing quickly in the US market.

When a lab signs with Crelio Health, you are the person who turns that signature into a running lab. You will own client onboarding end to end: planning the implementation, configuring the rollout with our product and support teams, training lab staff, managing the go-live, and making sure the client is delighted enough to expand and refer. You are the face of Crelio Health from kickoff to steady state.

You carry no quota and you will never cold-call. But onboarding is where trust is built, and trust is where growth comes from. We want someone who can confidently present the platform, handle a skeptical lab director, and spot the moment a client is ready for another module or another location — and who earns incentives when those opportunities convert.

• Lead onboarding projects for new US clients — single-site labs through multi-location networks — from kickoff through go-live and handover to support.
• Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation.
• Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule.
• Travel to client sites for kickoffs, go-lives, and training — roughly 25–40% of your time, varying with the project calendar.

• Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates.
• Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.
• Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership.

• Present and demo Crelio Health confidently — to the client team that signed, and to the wider staff who did not choose it but must love it.
• Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close.
• Feed what you learn on the ground back into product and our onboarding playbook, which you will help write.

• 4–7 years of project management experience
  , with at least 2 years implementing or onboarding software for external clients.
• Healthcare experience is required
  ; hands‑on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM).
• Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting.
• Excellent presenter and communicator — comfortable…