Senior Support Engineer

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

Make your impact within a rapidly growing Fintech Company

BILL is seeking an experienced Senior Partner Support Engineer to join our team. This role will provide exceptional technical support to our embedded partners, manage service requests and projects, troubleshoot API and integration issues, and triage high priority incidents within SLA. The position is part of the Partner Engineering Support team within the Platform (Partners) Engineering team.

This role requires working directly with VIP integration partners via multiple communication modes (support queue, phone, meetings, scorecards, status pages, and in app) and act as liaison between partners, end user support, and engineering teams. You will participate in the team on-call rotation to provide incident coverage after-hours and weekends as needed, usually one week per month. You will work closely with engineering to manage special projects and technical changes with partners.

You will also support API developers building their own software integrations with our platform. Our team seeks to improve client satisfaction by practicing, developing, and implementing  service standards.

To ensure success as a Senior Partner Support Engineer, you should have in-depth knowledge of engineering processes, experience in technical integrations between platforms, practiced at debugging API issues and development, a passion for support, ability to manage projects across teams and companies, and high-level communications skills. You will master a deep knowledge about BILL's products and processes and how these map to our partner implementations, and advocate for partner and API needs to provide additional solutions as our platform grows.

Ultimately, a top-notch Partner Support Engineer drives partner success and retention by ensuring they have a smooth experience integrating with our platform and a responsive and capable point of contact when urgent technical issues arise.

We’d love to chat if you have:

• Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience
• 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.
• Experience with APIs, SSO, MDM, and web service protocol development
• Experience with JSON, XML, and other information interchange formats and structures
• Experience with REST API development
• Strong troubleshooting, analytical and critical thinking skills with strong…