Computer Support Analyst ; Intermittent

Position: Computer Support Analyst 2 (Intermittent)
Location: Northern

## Computer Support Analyst 2 (Intermittent)
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Seattle, WA:
Part time:
Posted 2 Days Ago:
REQ
- ** Job Description
**** University of Washington Athletics IT Operations Department has an exciting opportunity for an Intermittent Computer Support Analyst 2 to become part of the team!
**** About this Opportunity
** This position reports directly to the Director of Systems Operations and indirectly to the Chief Information Officer. The ICA Computer Support Analyst will be responsible for technical operations and maintenance of the software and hardware for all aspects of the technical services required to support business operations, venues, and events throughout the Intercollegiate Athletics Village. The individual will assist with day-to-day helpdesk on-site and virtual technical support of over 250+ PC/Apple desktops and laptops.

In addition, the incumbent will provide technical support and technology coordination for live events.
** Key Responsibilities
** Systems/Software Consulting & User Training (35%):
* Coordinate with facility and event operation departments and external clients by providing technical and operational input and assistance to ensure successful execution of business operations and events.
* Evaluate software applications.
* Develop and implement preventive maintenance techniques and procedures for all technical services and systems.
* Provide recommendations and input to management for leveraging the technology and performance of the technical capabilities in business offices and event venues to produce revenue opportunities. Interface with IT team to ensure system is working properly across the networks.
* Work directly with tech support for various software applications.
* Provide training on software applications and operating systems; write and maintain user documentation.
* Tiers one and two support for Service Desk.

Systems/Application Development & Maintenance (20%):
* Maintain development and programming for Active Directory, SharePoint, MS Exchange, and proprietary software applications e.g. Paciolan.
* Maintain IPTV software and hardware.
* Programming support for internal data systems and developing scripting protocols.
* Maintain inventory records on hardware and software configurations utilizing Asset Management software.
* Install, image and configure workstations with departmental software.
* Maintain accurate and complete files, records and other documents relating to assigned responsibilities. Administer documentation of changes made to all systems.
* Prepare and submit required reports, including event activity, contractor performance, equipment maintenance and repair to management.
* Troubleshooting various on-premises and cloud-based databases.
* Supporting enterprise-based applications such as print servers.

Live Events Support (20%):
* Interface directly with UW Video, Pac-12 and other broadcasting personnel for the successful outcome of game-day A/V production operations.
* Coordinate with facility and event operation departments and external clients by providing technical and operational input and assistance to assure successful execution of business operations and events.
* Support the game day operation of the headsets for the FB Coaches (Coach Comm).
* IPTV Operational Support.
* Ensure network connectivity is provided to the Score's table, wireless throughout the venue, and that the wireless connection for the ticket system is up and functional.
* Work directly with the Sport Information Directors and statisticians to ensure machines are in working order and connectivity is working.
* Oversee all aspects of the patch bay coordination for broadcasters in support of events at the stadium and event center.
* Work directly with statisticians, event management, and media personnel to insure a successful game day event.
* Troubleshooting various systems/software including POS, Ticketing, Video, Audio, Production/Broadcast, general sports technology.
* Support staff and general operations.

Operating Systems Support (10%):
* Provide support for the internal ticketing system and fund development donor system.  Provide support for Microsoft Server.  Provide technical support to computer users in the use of a variety of application software packages and respond to hardware and software problems with corrective measures.  Train users on specific software applications.
* Network administration optimizing network, troubleshooting issues, working with vendors and tenants to configure ports to the proper…