Client Service Partner Job Northern Kentucky USA,IT/Tech

Location: Northern

United States (Remote) Full-time Senior (5-10 yrs) Remote

Cambay Solutions is a Microsoft Solutions Partner specializing in Azure, Dynamics 365, Microsoft 365, Power Platform, and Cloud Modernization. Recognized as one of the 50 Most Promising Microsoft Solutions Providers by CIO Review and certified as a Great Place to Work®, we help organizations transform their business through People, Process, and Technology.

Position Overview

We are looking for an experienced and client-focused Client Service Partner (CSP) to manage and strengthen relationships with key clients, drive customer satisfaction, identify business opportunities, and ensure successful delivery of technology services.

The Client Service Partner will act as a strategic liaison between the client and internal teams across Sales, Consulting, Delivery, Architecture, Recruitment, and Support. The ideal candidate will have strong experience in IT services, client engagement, account management, and technology consulting, with exposure to the Microsoft ecosystem.

Key Responsibilities
Client Relationship Management

Serve as the primary relationship owner for assigned strategic clients.
Develop trusted relationships with business and technology stakeholders, including CIOs, CTOs, IT Directors, and business leaders.
Understand client business objectives, technology priorities, challenges, and future roadmap.
Conduct regular client reviews, account reviews, and executive-level discussions.
Monitor client satisfaction and proactively address concerns, escalations, and service issues.
Develop long-term partnerships rather than transactional client relationships.

Account Growth & Business Development

Identify opportunities for account expansion, cross-selling, and up-selling.
Work closely with Sales and Pre-Sales teams to develop account growth strategies.
Identify opportunities across Microsoft technologies and adjacent services.
Generate and qualify opportunities based on client business requirements.
Support proposals, RFP/RFI responses, solution discussions, and commercial negotiations.
Develop account plans, opportunity pipelines, and revenue-growth strategies.

Technology & Solution Engagement

Develop a strong understanding of Microsoft technologies and services, including:
Microsoft 365
Dynamics 365 CRM / CE
Dynamics 365 Finance & Supply Chain Management
Business Central
Power Platform
Microsoft Fabric
Data & Analytics
AI, Copilot and Agentic AI solutions
Application Modernization and Managed Services
Work with Solution Architects and Practice Leaders to align technology solutions with client business needs.

Service Delivery & Governance

Partner with Delivery Managers and Project Managers to ensure successful project and service delivery.
Track key client deliverables, milestones, SLAs, KPIs, and overall account health.
Facilitate resolution of delivery challenges and client escalations.
Ensure effective communication between client stakeholders and delivery teams.
Conduct periodic service reviews and identify opportunities for service improvement.
Maintain visibility into resource requirements, project risks, and upcoming client initiatives.

Internal Collaboration

Collaborate closely with Sales, Pre-Sales, Delivery, Consulting, Recruitment, Finance, and Leadership teams.
Coordinate resources and expertise required to support client initiatives.
Ensure internal teams understand client expectations, priorities, and business objectives.
Provide leadership with regular updates on account performance, risks, opportunities, and forecasts.

Strategic Account Management

Create and maintain strategic account plans.
Develop stakeholder maps and relationship strategies.
Track account revenue, profitability, pipeline, renewals, and growth opportunities.
Identify potential risks to client retention and develop mitigation plans.
Develop executive engagement strategies for strategic accounts.
Drive customer retention and expansion through continuous value creation.

Required Qualifications

Bachelor’s degree in business, Information Technology, Computer Science, or a related field.
7+ years of experience in client services, account management, customer success, IT consulting, technology services, or a related role.
Proven experience managing enterprise technology clients and strategic accounts.
Strong understanding of IT services and consulting engagement models.
Experience working with cross-functional technical and business teams.
Strong understanding of the software development, cloud, data, ERP/CRM, or managed services…