Phenom Sr. Solutions Consultant

The application window is expected to close on: 09/29/2026

The Phenom Platform Specialist supports the day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform.

This is a strong fit for someone who enjoys the hands-on side of system ownership and wants to contribute to a platform that directly supports the hiring experience across Cisco.

• Manage day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Troubleshoot system issues across Phenom modules and Workday
• Support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.

• Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
• Manage workflow logic, notification templates, screening questionnaires, and user access settings.
• Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.

• Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
• Partner with with HR, Finance, IT, Security, Compliance, and business leaders.
• Contribute to user-facing documentation, release notes, and training materials.
• Support platform governance activities including change tracking and release coordination.

• Partner with Phenom on enhancements and issue resolution.
• Evaluate new Phenom capabilities and recommend adoption strategies.
• Stay current on Phenom best practices and product roadmap developments.

• Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
• 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
• 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
• Demonstrated experience managing configuration, administration, or day-to-day support for business-critical systems.
• Experience troubleshooting system issues and partnering with stakeholders to resolve platform-related needs.
• Strong attention to detail with the ability to manage operational tasks with consistency and accuracy.

• Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform.
• Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments.
• Demonstrated ability to learn new platform capabilities quickly and apply them in a practical business context.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted…