Technical Solutions Specialist

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

As a Technical Solutions Specialist your primary focus will be on the technical demonstration, implementation, and support of Seequent's key data solutions while retaining a commercial perspective throughout the customer lifecycle with a primary focus on Open Ground.

This role is all about getting up close and personal with users throughout their lifecycle from customers at the pre-purchase stage through to experienced users requiring help and/or project assistance. We want to ensure our customers feel important and are well supported. Being hands-on, task orientated, and customer focused, this role is responsible for providing well rounded technical and commercial sales support, implementation services and technical support, along with great product knowledge, quick response times, analysis, problem solving, and solution finding.

It will also be required for the role to assist our product and engineering teams as required.

• Demonstrate solutions by matching customers' needs with appropriate products and services.
• Conduct product demos and webinars while providing technical information prior to sale.
• Guide product trials to ensure customers understand how to solve their specific challenges.

• Track customer needs and competitor movements, reporting key updates to sales and product teams.
• Monitor customer satisfaction levels and actively work to improve service outcomes.
• Facilitate and support product upgrades, new feature releases, and launch strategies.

• Maintain expert product capability backed by a strong understanding of the Ground Investigation industry.
• Test and assess emerging features with the confidence to challenge product limitations.
• Capture customer feedback on product usage to share with internal business teams.

• Deliver implementation and coaching to help customers adopt and integrate software solutions.
• Resolve complex, repeating issues and advocate for users by reporting patterns to developers.
• Bridge user communities and developers to define problems, scope solutions, and map requirements.

• Geoscience Degree:
  Bachelor’s or graduate degree in a relevant geoscience discipline (or equivalent industry experience).
• Industry Domain Expertise: 5+ years of experience in geotechnical engineering, mining, or civil infrastructure, with a deep understanding of the geotechnical data value chain.
• Data Systems Mastery:
  Proven experience configuring complex data management systems.
• Consulting Background:
  Technical consultancy experience is highly desirable.
• Travel Flexibility:
  Ability to travel 10-20% of the time, both domestically and internationally.

• Relationship Builder:
  Excellent interpersonal and communication skills to develop strong, sustainable relationships with internal and external stakeholders.
• Self-Driven & Organized: A self-starter capable of managing workloads independently to drive projects forward in a fast-paced environment.
• Collaborative Problem Solver: A team-oriented professional with strong…