Principal Observability & Reliability Architect

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidatesthatwillcontribute to the diversification and enrichment of ideas and perspectives atAHEAD.

AHEAD is seeking a Principal Observability & Reliability Architect to join our Observability practice within Intelligent Operations. You are the senior technical authority and client advisor for observability and reliability: an expert in Dynatrace at enterprise scale, fluent in open standards and adjacent platforms, and accountable for the outcomes your programs deliver in reliability, efficiency, cost, and adoption. You will architect enterprise observability solutions, lead the SRE practices that turn telemetry into dependable services, advise executive stakeholders, serve as escalation point for delivery teams, and grow the practice through pre-sales, offerings, reusable content, and mentorship.

This is a full-time, remote role based in the United States, with occasional travel (0 to 15%) based on engagement needs.

• Architect Dynatrace at enterprise scale: multi-tenant and hybrid designs, Active Gate topology, One Agent and Open Telemetry instrumentation strategy, consumption and licensing governance, tagging and ownership models, and AI-workload observability.
• Design end-to-end observability architectures across monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, and service visibility in hybrid and multi-cloud environments.
• Establish and mature SRE practices with clients: SLIs and SLOs, error budgets, production readiness, incident response and postmortems, and reliability roadmaps tied to business impact.
• Lead assessment and advisory workshops that define use cases, maturity roadmaps, operating models, and adoption strategies, including AIOps and automation with Davis AI, alerting profiles, and workflows.
• Define standards for telemetry onboarding, naming, tagging, service ownership, access, dashboards, alert governance, runbooks, and operational handoff, and advise on telemetry governance: data quality, retention, sampling, cardinality, and cost.
• Lead modernization initiatives: tool and alert rationalization, telemetry strategy, migration to Dynatrace from legacy APM and monitoring platforms, and integration with ITSM, CMDB, event management, and automation platforms.
• Lead complex programs, own solution design and architectural review, articulate trade-offs, and act as escalation point for delivery teams.
• Advise client executives on platform strategy and value realization, and report on program health and outcomes.
• Provide architecture and quality oversight across engagements, intervening early where outcomes are at risk.
• Support pursuits as the technical expert: scoping, positioning, demonstrations, estimate validation, and client-facing technical narratives.
• Build reusable assets such as Dynatrace reference architectures, governance models, accelerators, and points of view, and contribute thought leadership through content, partner material, and conference speaking.
• Mentor architects and consultants across the practice, and maintain Dynatrace Professional certification plus professional-level certification on at least one additional platform.

• 8 or more years of hands-on experience in observability, APM, SRE, or related disciplines, including architecting enterprise-scale solutions across distributed systems and multi-cloud estates.
• 4 or more years of hands-on enterprise Dynatrace experience, including architecture and governance, One Agent and Kubernetes deployment, Smartscape and Pure Path, Grail and DQL, Davis AI, SLOs, workflows and automation, and ITSM integration;
  Dynatrace Professional certification held or attainable within six months.
• Applied SRE experience defining SLIs and SLOs, operating error…