Infrastructure Specialist

## Infrastructure Specialist Apply:
Remote - North Carolina:
Full time:
Posted Yesterday:
JR0924

* Please note:

Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.
* Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.  At SSVA, a New Charter Company, we are seeking an Infrastructure Specialist in Charlotte, NC (in other companies this person could hold the title of Infrastructure & Network SME, Cloud & Network Infrastructure SME, or Network & Automation SME) to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure across our small and mid-sized business clients.

This role will serve as a technical escalation point for complex infrastructure issues, with a strong emphasis on Cisco Meraki networking, Microsoft Azure, network and server monitoring, and infrastructure automation using Power Shell and Python.

*
* Location:

** This position will support clients in the
** Charlotte, NC area
** and is available as a
** fully remote opportunity**, with occasional travel to local client sites as needed.  In this role, you will take ownership of Cisco Meraki environments from deployment through ongoing support, including hardware staging, configuration, installation, user testing, and acceptance of firewalls, switches, wireless access points, VPNs, and SD-WAN solutions. You will apply the OSI model and leverage tools such as Wireshark, packet captures, and the Meraki Dashboard to diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues.

You will also determine when problems require ISP or carrier involvement, gather and communicate relevant diagnostics and circuit information, coordinate escalations and dispatches, and work with network providers through resolution.
To be successful in this role, you will bring strong experience across Azure, infrastructure monitoring, alert and alarm management, and automation using Power Shell and/or Python. You will analyze network, server, and Azure alerts to identify root causes, develop and maintain automated runbooks, integrate with APIs and management platforms, and automate repeatable remediation and operational processes. Success requires strong critical thinking, advanced troubleshooting skills, and the ability to move confidently between networking, Meraki, Azure, server infrastructure, packet analysis, carrier management, and automation to resolve escalated issues and continuously improve the reliability and efficiency of client environments.

** Essential Duties and Responsibilities
*** Leverage the SSVA Proven Process (Front Runner) to drive client success in the areas of Growth, Business Efficiency, People, and Client Experience
* Develop in-depth knowledge of the service catalog and how it relates to customer needs
* Establish and maintain standard operating procedures to maintain client systems and protect data
* Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems
* Support and enforce a disaster recovery, security and backup and restore plan
* Confer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprint
* Monitor tickets escalate from EUS, taking responsibility for resolution, partnering with internal resources as needed. …