LMS Analyst

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification , in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

Working in close collaboration with the Learning & Development Department and Mission and Learning Division, the LMS Analyst is responsible for supporting the Learning & Development Department in its work to provide learning opportunities that are strategic, impactful, timely, and cost effective. The Learning & Development Department accomplishes this by orienting and promoting staff investment in our agency’s mission, values, and culture;

ensuring fulfillment of all grant-mandated training requirements; and assisting staff in gaining knowledge, sharing best practices, and applying skills to fully implement program models. Good Shepherd Services strives to be a leader in non-profit professional development. The purpose of this position is to manage and maintain the Learning Management System (LMS) and to optimize the use of learning & development data in support of the department’s strategic goals and the agency mission.

The position’s essential functions include: management and maintenance of the LMS; oversight and promotion of data integrity; customer services and staff support and training in use of systems; development and tracking of compliance and training completing reports; and reporting and analysis.

Reports to: Director of Learning and Development
Location: 305 7th Ave., New York, NY 10001
Hours: 35 hours/week;
Non-exempt

Salary: $70,000 - $75,000 a year

Major Duties:

• Monitoring and Maintenance of Cornerstone Learning Management System (LMS) to optimize its use and impact:
  • Collaborate with the Learning & Development Department Coordinators in the creation of the quarterly catalog by building learning and development opportunities in the LMS.
  • Manage The Workshops customer payment process and registration.
  • With support from the Deputy Director of Learning & Development, operationalize the LMS to support blended learning opportunities.
  • Trouble-shoot and resolve system issues by liaising with Cornerstone, Tribridge, and ADP as necessary.
• Data Entry and Integrity:
  • Ensure data integrity and consistency across ADP Workforce Now, LMS, and external partner LMS systems through ACS, HSLC, and others.
  • Provide technical assistance, management of registration, and attendance information for the Human Service Learning System (HSLC) and the ACS Workforce Institute’s LMS.
  • Manage Asana tickets from L&D Coordinators for data entry into the LMS to build class Event and Session instances as well as close out classes and pull survey data once completed.
• Customer Service, Technical Assistance, and Training:
  • Deliver technical assistance and training to staff and customers via phone and in-person at program locations (for…