VP, Global Head of Trust & Safety

Cloudflare
· United States, Austin, TX / San Francisco, CA / Washington, DC

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.

If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations:

• Austin, TX
• Washington, D.C.

About the role

Cloudflare is looking for a highly experienced and visionary new leader of its Global Trust and Safety team. In pursuit of its goal to “help build a better Internet,” Cloudflare operates one of the world’s largest and most important cloud networks. Maintaining the high level of trust between the Company and our customers, partners, and the larger Cloudflare community is critical.

Our Trust and Safety team operates in a dynamic environment to implement policies that further this trust, responding to legal requests for information about our customers and use of our network, assisting Cloudflare employees implementing security and compliance programs, and supporting our customers, their users, and complaining parties to address claims of abuse.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with and are willing to roll up their sleeves to fix them. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools.

Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and believes that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

What you’ll do

In this role, you will lead Cloudflare’s team of investigators and engineers who process requests for information and abuse reports through a system of automated systems and manual escalation protocols. You will be expected to provide vision for the team, developing new ways to build trust in Cloudflare’s network, consistent with Cloudflare’s principles. You will create and maintain clear policies, identify appropriate areas and mechanisms for automation, and ensure consistent and fair application of…