Senior Site Reliability Engineer II

The SRE role is responsible for improving the reliability, availability, performance, and operational quality of production systems. This role provides technical input into project plans, schedules, methodologies, and operational strategies across multiple system environments.

• Lead and participate in incident response, postmortems, root-cause analysis, and gap assessments.
• Identify reliability, availability, performance, security, and operational risks across production environments.
• Develop, prioritize, and track corrective and preventive actions through completion.
• Follow up with engineering, development, security, support, and business stakeholders to ensure timely resolution of incidents and identified gaps.
• Respond to system-management alerts and operational exceptions within assigned enterprise systems and product offerings.
• Provide technical input into project plans, schedules, implementation methodologies, and operational readiness activities.
• Support the triage, planning, execution, documentation, and closure of changes, service requests, and operational tasks.
• Lead or contribute to Operations Team projects involving cloud, on-premises infrastructure, security, Kubernetes, automation, monitoring, and system modernization.
• Improve production quality and availability by creating new operational capabilities and remediating weaknesses in existing systems and processes.

• 5+ years of experience in Site Reliability Engineering, Systems Engineering, Dev Ops, Infrastructure Engineering, or a related field.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent professional experience.
• Demonstrated experience supporting highly available production systems.
• Experience leading incident reviews, postmortems, root-cause analysis, and remediation planning.
• Experience working across infrastructure, application, security, and operations teams.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to manage multiple priorities and drive work to completion in a fast-paced operational environment.

• Strong experience in Site Reliability Engineering (SRE),production operations, and IT service management processes including incident, problem, change, and service request management.
• Hands-on expertise with cloud and on-premises infrastructure, Kubernetes, containerized workloads, virtualization, and distributed systems.
• Advanced knowledge of Linux/UNIX and Windows environments, storage and file systems, including installation, configuration, troubleshooting, lifecycle management, backup, disaster recovery, and business continuity.
• Experience with monitoring, alerting, logging, observability, and performance analysis, including the ability to analyze system diagnostics, logs, traces, resource utilization, and operational metrics.
• Strong automation and infrastructure engineering skills, including Infrastructure as Code (IaC), configuration management, scripting (Python, Shell, Power Shell), system provisioning, deployments, remediation, and security risk mitigation.

• Monitor assigned environments, respond to alerts and incidents, diagnose system and performance issues, and coordinate escalation and recovery.
• Track remediation activities and stakeholder commitments through completion to improve production quality, reliability, and availability.
• Design and maintain automation, scripts, integrations, runbooks, and workflows for provisioning, health checks, deployments, remediation, and routine operations.
  
  Install, configure, troubleshoot, and support hardware, software, storage, network, cloud, Kubernetes, and other infrastructure services.
• Establish logging,…