Service Delivery Program Manager, GID Operational Excellence

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

• The Service Delivery Program Manager is a seasoned subject matter expert responsible for driving operational efficiency and standardization across global construction initiatives. This role focuses on identifying and implementing scalable process improvements, streamlining workflows, and eliminating inefficiencies. This role will deploy best practices and digital tools to enhance performance, collaborates cross-functionally to align with strategic goals, and establishes governance frameworks for continuous improvement.
  
  The role ensures compliance with service level agreements (SLAs), tracks key performance indicators (KPIs), and supports audits and ISO certification renewals.
• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance performance.
• Collaborate cross-functionally to align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and management and control changes to standard operating procedures.
• Facilitate service delivery audits and assist in the implementation of audit recommendations.
• Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Set up governance structures to enable delivery of business outcomes.
• Understand and support business continuity recovery strategies and plans.

• Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field.
• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)
• Remain stationary for long periods of time.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.
• Perform work from a remote location with stable internet connection.