Project Manager, Onsite Data Collection

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role can operate remotely in the United States with required travel to client sites and data collection locations.

We are seeking a Project Manager to lead day-to-day execution of onsite and field data collection projects, ensuring delivery against client expectations, timelines, and budget. This is a client-facing, data-driven, and solution-focused role for someone with strong critical thinking, technical curiosity, and comfort operating in dynamic, sometimes ambiguous environments — including client programs where goals and workflows are still being defined.

The Project Manager, who reports into the Program Manager, owns turning program strategy into actionable day-to-day plans and delivering them on the ground, escalating program-level risks and decisions upward as needed.

• Own project execution and delivery milestones for one or more onsite/field data collection projects.

• Translate program strategy set by the Program Manager into actionable, day-to-day project plans.

• Own the project-level lifecycle — planning, execution, monitoring, and delivery — against client expectations, timelines, and budget.

• Identify and resolve risks related to staffing and logistics, escalating program-level risks or decisions to the Program Manager.

• Translate abstract or evolving client needs into concrete, actionable workflows on the ground.

• Serve as the primary day-to-day client contact for the project.

• Lead client calls and Weekly Status Reports (WSRs), including data analysis, performance insights, and stakeholder updates.

• Communicate progress, risks, and incorporate client feedback in real time.

• Support day-to-day client relationship health, flagging satisfaction, risk, or growth signals up to the Program Manager.

• Track and report project financials to the Program Manager, ensuring alignment to budget and forecast.

• Manage landlord contracting and payment coordination for onsite facilities.

• Create and maintain clear documentation — project plans, process maps, SOPs, and meeting notes.

• Lead Project Coordinators and Schedulers, delegating tasks and ensuring alignment to project goals.

• Partner with Sourcing/Talent Acquisition to secure appropriate talent across staffing models, including full-time, part-time, and crowd-based collectors.

• Drive consistency and performance across distributed project teams, including crowd-based contributors where applicable.

• Monitor onsite project health through moderator check-ins and real-time site oversight.

• Provide real-time feedback based on client needs, and elevate quality or…