System Analyst

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative,we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Configures, administers, and supports assigned applications, systems, third-party software, and interfaces that enable business operations and customer service. Provides tier-1 support for assigned systems by researching known issues, following documented troubleshooting and maintenance procedures, supporting routine configuration and access activities, and escalating more complex or unfamiliar issues to vendors, System Analyst II, or supervisor as appropriate. Assists with gathering, documenting, and validating business requirements;

analyzes assigned applications, processes, and system functionality; and supports testing, user documentation, training, implementation, post-implementation support, and routine process improvement opportunities. Applies critical thinking, sound judgment, and human validation when using data, automation, and artificial intelligence tools to improve efficiency, reduce manual effort, strengthen user experience, and support responsible technology adoption. Partners with business units, Technology teammates, vendors, and strategic bank partners to translate business needs into practical system solutions while continuing to build technical knowledge, product ownership, and support capabilities.

Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Serves as System Administrator for assigned applications, and performs routine configuration, access, file maintenance, and support activities following established processes.
• Provides tier-1 support for assigned systems, research known issues, follows documented troubleshooting steps, and escalates more complex or unfamiliar issues to a vendor, Tier II, or supervisor.
• Develops, maintains, and adheres detailed system data flow diagrams and procedures necessary for systems functionality, support, and future product enhancements.
• Supports the continuity of daily, weekly, monthly, quarterly, and yearly processes necessary for assigned applications and products.
• Assists with gathering, documenting, and validating business requirements; helps translate business needs into functional system changes with guidance from Vendor, Analyst II, and / or Supervisor.
• Performs assigned analysis of system integrations, workflows, processes, and system functionality to identify issues, improvement opportunities, and recommendations for review by vendor, Analyst II, and / or Supervisor.
• Identifies opportunities to improve routine work, reduce manual effort, or improve user experience and communicates those opportunities to appropriate team members or leaders.
• Works closely with business units to strategize solutions that support long term business objectives.
• Participates on project teams and supports planning, testing, documentation, deployment, implementation, and post-implementation support for system enhancements.
• Assists in routine system testing, user training,…