UEHR Implementation Team: Resolute Professional Billing Claims and Remittance

Valley Health System is seeking a uEHR Implementation Team member focusing on Resolute Professional Billing Claims and Remittance. This role requires understanding upstream/downstream data sources and claims-error root causes. This staff is dedicated to paper/electronic claims and electronic remittance setup/testing. Professional billing experience a plus.

Also supports systems beyond Epic.

The position is a technical and operational problem‑solver responsible for designing, configuring, and supporting application solutions that improve workflows, data integrity, and system usability. The role focuses on assigned applications while maintaining awareness of related systems to ensure seamless integration, effective operations, and high‑quality outcomes. This position may be required to work flexible hours or extended schedules during critical incidents or implementations and participate in on‑call rotation as required.

• Bachelor’s degree in Informatics, Information Systems, Computer Science, or a related discipline relevant to the supported function is strongly preferred.
• Equivalent combination of education and 4 years of technical application experience in lieu of degree may be considered
• If an application requires certification, it must be obtained within 6 months and maintained throughout employment.

• Minimum of 3 years of progressive experience in information systems, application support, or a related field preferred
• 2+ years of project management experience preferred
  
  Experience working with application support, workflow analysis, and system configuration.
• Epic Certification Required.

• Strong knowledge of information systems, informatics, data management, and administration
• Ability to design, build, and refine application solutions within assigned systems
• Understanding of system relationships, workflows, and operational impacts
• Strong analytical and problem‑solving skills, including gap analysis and root cause identification
• Ability to translate business and technical requirements into functional solution designs
• Excellent verbal and written communication skills with ability to communicate complex concepts clearly
• Strong interpersonal and collaboration skills; able to work independently and as part of a team
• Experience with project management, including coordinating timelines, deliverables, and dependencies
• Ability to facilitate and participate in testing, including test planning, execution, and validation
• Ability to develop and deliver end‑user training and support system adoption
• Proficiency in documentation, including creation, review, and validation for accuracy and quality
• Ability to analyze and interpret data to support decisions and process improvements
• Strong organizational skills with ability to manage and prioritize multiple tasks
• Ability to identify risks, elevate appropriately, and support mitigation efforts
• Commitment to continuous learning and maintaining current knowledge of emerging technologies

May provide guidance, coaching, and mentoring to peers and junior staff

Application Support

• Designs, builds, and implements solutions within assigned applications, ensuring alignment with operational and technical requirements through collaboration with business and technical teams.
• Educates others in understanding relationships between systems, workflows, application behavior, and operational impacts.
• Reviews and refines configurations and designs for quality and effectiveness within assigned applications.
• Performs gap analysis within assigned applications and provides recommendations that improve workflows, integration, and overall system effectiveness.
• Communicates design and configuration concepts clearly to end users and…