Sr Manager, Product Design; AI Workflows

High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our You Tube Channel or Blog Posts

We are seeking a Senior Manager, Product Design to lead a high-performing team of product designers focused on AI-powered workflows that span our Product and Revenue product lines — the tools our customers rely on to communicate with their customers. This spans conversations, messaging, automation and intelligence surfaces that sit at the center of how agencies and SMBs run their businesses on High Level.

You have spent 9+ years designing and leading complex products, including 3+ years managing designers, and are ready to guide a distributed team through ambitious, AI-driven product work.

This role will report to the Senior Director, Product Design and manage approximately 8–12 product designers across the United States and India. You will lead design execution across AI workflow surfaces that cut across our Product and Revenue pillars, helping teams turn customer needs, business goals and technical constraints into clear, useful product experiences for the conversations and communications that power our customers' businesses.

This is a craft-driven management role for someone who stays close to the work. You will not be the primary production designer, but you should have the taste, product judgment and design fluency to improve direction, sharpen decisions and coach designers — with particular fluency in designing for AI-assisted and AI-generated experiences.

We expect candidates at this level to demonstrate exceptional visual and interaction design judgment, strong systems thinking and the ability to grow designers through clear expectations, critique, direct feedback and practical coaching. You should care deeply about the standards that make product experiences feel refined, trustworthy and coherent at scale — especially where AI is shaping how customers communicate with their own customers.

Experience leading B2B SaaS, platform, CRM, marketing technology, workflow-heavy or SMB software experiences is highly valuable. Experience using AI-powered tools for exploration, prototyping, critique, synthesis, documentation or workflow acceleration is expected, as is…