Senior Vice President, Head of Associate IT

Location: Northern

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** Senior Vice President, Head of Associate IT**  #
** Position Summary*
* ** Reporting Relationship:
** The SVP, Head of Associate IT reports to the CIO, Enterprise Infrastructure and Operations. The Head of Associate IT—also described as the Head of Associate Technology and Experience—defines and executes the strategy, delivery, support, and ongoing evolution of the technology services that help Fidelity associates stay productive, secure, and connected from anywhere. This role leads a global organization of approximately 600 associates and contractors across the United States, India, and Ireland and is responsible for the technology experience of more than 80,000 associates worldwide.  

This executive oversees a blended organization consisting of both engineering/product teams and frontline technology support organizations that collectively provide end-user computing, collaboration, communications, workplace technology, service desk operations, field support, executive and other white glove support, and technology lifecycle management services.

The role is accountable for driving technology modernization, workforce productivity, operational excellence, cybersecurity improvements, workplace transformation initiatives, and AI-enabled associate experiences.  #
** Organization Scope**  ###
** Global Support Organization
** The support organizations provide onsite and remote technology support services across Fidelity's global footprint, including:
* 11 major Fidelity campuses across the United States
* 2 campuses in Ireland
* 3 campuses in India
* More than 200 Investor Centers (retail branches) throughout the United States Support organizations include:
* Service Desk
* Field Support
* High Touch Services
* Executive Support
* Technology Logistics and Deployment Services These teams provide in-person, virtual, and executive technology support while serving as the primary point of contact for associate technology needs.  ###
** Product and Engineering Organization
** The product and engineering organizations are responsible for the strategy, engineering, operations, and lifecycle management of Fidelity's associate technology platforms.

Core engineering organizations include:
* Desktop Platform Engineering
* Voice and Video Engineering
* Collaboration and Productivity Engineering These teams are primarily based in:
* Durham (Research Triangle Park), North Carolina
* Bangalore, India The engineering teams partner closely with enterprise architecture, cybersecurity, infrastructure, and business stakeholders to design and deliver modern workplace technology solutions.  #
** Key Responsibilities**  ##
** Strategic Leadership
*** Define and execute the multi-year vision and strategy for associate technology services.
* Drive technology investments that improve workforce productivity, security, and user experience.
* Align workplace technology strategies with enterprise business objectives.
* Lead large-scale transformation initiatives across associate technology platforms and support organizations.  ##
** Associate Experience Leadership
*** Own Fidelity's end-to-end associate technology experience.
* Ensure a seamless and productive experience for associates working onsite, remotely, or in hybrid roles.
* Continuously improve technology satisfaction, adoption, and productivity outcomes.
* Serve as executive advocate for associate technology needs across the enterprise.  ##
** Product and Engineering Leadership
** Provide strategic leadership for:
* Desktop and endpoint platforms
* Windows and macOS ecosystems
* Virtual desktop and remote access technologies
* Collaboration and productivity platforms
* Video conferencing and unified communications
* Mobile device technologies
* End-user support tooling
* AI-enabled…