IT Infrastructure Engineer/Field Administrator
Listed on 2026-10-01
-
IT/Tech
Systems Administrator, IT Support, Network Administrator
Description
We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator.
If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.
Position Overview:Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite’s strong in-house IT control model as the organization continues to expand.
Primary Responsibilities:Tier 2.5 – Remote Infrastructure Oversight & Troubleshooting (60%)
- Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems.
- Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.
- Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.
- Provide technical oversight and guidance to Field Administrators and smart-hands resources.
- Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.
- Maintain & schedule Infrastructure updates, patches and fixes.
- Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.
- Be part of the Ignite IT on-call rotation
- Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.
- Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.
- Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring.
- Ensure accurate post-visit documentation, diagrams, and facility standards updates.
- Contribute to and lead local and enterprise-wide IT projects with minimal oversight.
- Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.
- Assist with vendor management, solution evaluations, and technology improvements.
- Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.
- Define, improve, and document IT processes, procedures, and facility standards.
- Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.
- Promote consistent troubleshooting and escalation practices across the organization.
If you are dedicated, compassionate, dependable and energetic – WE WANT YOU!
Awesome Benefits that Ignite Team Members can expect:- COMPETITIVE WAGES
- GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION
- 401K PLAN WITH EMPLOYER MATCH
- PAID TIME OFF
- HOLIDAY PAY
- VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY
- SHORT-TERM AND LONG-TERM…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).