Director, Product Design

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Directly lead and manage 8-10 designers and/or managers
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the Service Now ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desktop platforms
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
• Participate in documentation development process such as user experience specifications, testing and evaluation
• Work closely with product management in UX ideation and innovation

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of enterprise product design experience
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Demonstrated experience in defining and/or working with robust design systems
• Demonstration of any accessible projects you have built
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
• At least 3+ years of experience managing design teams
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Ability to understand and distill complex problems into clean solutions.
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be…