Data Center Service Delivery Infrastructure Technical Analyst

Location: Northern

## Data Center Service Delivery Infrastructure Technical Analyst Apply:
On-Site:
Georgetown Texas United States:
Full time:
Posted Today:
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

** Responsibilities:
*** Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
* Drive Root Cause Analysis (RCA) post restoration of service
* Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
* Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
* Provide technical/strategic direction and act as advisor/coach to lower level analysts
* Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
* Responsible for overall operating system applications
* Contribute to technical direction and strategic decisions
* Has the ability to operate with a limited level of direct supervision.
* Can exercise independence of judgement and autonomy.
* Acts as SME to senior stakeholders and /or other team members.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
*
* Qualifications:

*** 5+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
* Ability to communicate technical concepts to non-technical audience
* Ability to work with virtual and in-person teams, and work under pressure or to a deadline
* Experience in a Financial Services or large complex and/or global environment preferred
* Effective written and verbal communication skills
* Effective analytic/diagnostic skills
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* Education:

*** Bachelor’s/University degree or equivalent experience  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.  The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:
* Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
* Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
* Installing/de-installing/relocating all patch cabling for systems and network hardware
* Installing/de-installing/relocating all Data Center hardware
* Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
* Assist with the coordination of network component configurations
* Coordinate and Install SAN cabling infrastructure
* Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
* Maintaining the integrity of the data center facilities, systems and communications environments through general…