Director of Desktop System Management

## Director of Desktop System Management Apply:
United States of America:
Full time:
Posted Today:
JR0027607

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

Job Description:

Director of Desktop System Management#

Position Overview At Yahoo, we’re on a mission to make the world’s daily habits inspiring and entertaining, acting as a trusted guide for millions. Joining our team means stepping into a high-drive, inclusive culture where you can leverage your domain expertise to tackle internet-scale challenges. We offer a flexible hybrid environment, robust support for your professional growth, and a commitment to innovation that empowers you to act like an owner while driving global digital transformation.  

We are seeking an experienced, visionary, and service-oriented
** Director of Desktop System Management
** to lead our global endpoint architecture, IT support, and user technology operations. In this role, you will oversee the strategic direction, infrastructure, and automation for enterprise endpoint systems, ensuring our global employee workforce remains productive, secure, and seamlessly supported across macOS, Windows, and Linux environments.  As a key leader within Central Technology, you will manage a dedicated organization of desktop systems engineers and IT service delivery specialists.

You will bridge endpoint management and enterprise security, driving key initiatives around endpoint compliance, identity management, operational support tools, and frictionless enterprise onboarding.#

Key Responsibilities ## 1. Strategic Desktop Operations & User Onboarding
* ** New Hire Onboarding Execution & Automation:
** Lead and optimize the technical end-to-end New Hire Onboarding process to ensure new team members receive hardware, security software, access, and zero-touch deployment profiles seamlessly on day one.
* ** Global IT Support & GSD Verification:
** Direct global Global Service Desk (GSD) operations and establish robust GSD IT Support Verification standards to ensure high quality of service, rapid issue resolution, and rigorous identity verification for technical support calls.
* ** Self-Service Support Tools:
** Oversee the development, deployment, and management of user-facing automation tools, including the enterprise Password Reset Tool, reducing helpdesk ticket volume and improving employee self-service capabilities.## 2. Endpoint Security, Hardware & Hardware Security
* ** Collaboration with Security Teams:
** Work in close Collaboration with The Security organization (Info Sec, Threat Management, and Security Operations) to enforce endpoint protection baseline standards, hardware encryption, zero-trust policies, and continuous vulnerability management.
* ** MDM & Endpoint Management Strategy:
** Define and execute the multi-year vision for enterprise Mobile Device Management (MDM) platforms (Jamf, Microsoft Intune) and automated provisioning pipelines.## 3. People & Organizational Leadership
* ** Team Leadership & Development:
** Recruit, mentor, and foster high-performing teams of desktop engineering and IT service delivery professionals.
* ** Cross-Functional Communication:
** Collaborate with HR, Workplace Resources, Legal, and Business Unit leads to continually refine end-user workplace technologies and digital experience frameworks.
* ** Operational Excellence & Metrics:
** Drive SLA/SLO accountability across end-user tickets, hardware asset management, hardware replacement cycles, and endpoint health compliance.# Role Requirements & Qualifications## Leadership & Experience
* ** Proven IT Leadership:
** 6+ years of experience managing desktop systems engineering or IT service management teams at scale, with a strong background in enterprise end-user computing.
* ** Process Modernization:
** Track record of modernizing IT workflows, zero-touch deployment models, and self-service identity/security tooling.
* *
* Cross-Functional Collaboration:

** Exceptional communication skills with demonstrated success partnering closely with Security, HR, and Operations teams.## Technical Domain Expertise
* ** Endpoint Management:
** Deep expertise in macOS and Windows enterprise administration using Jamf Pro, Microsoft…