IT Industrial Support Lead

# IT Industrial Support Lead Regular  Havre de Grace - MD, United States of America Apply to this job    My candidate profile### Important EEO information related to openings in the USSyensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

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** We are looking for:
IT Digitalization Support Lead
*** We are seeking a skilled IT Specialized Support Lead to provide expert IT support for production and research environments.
* Reporting to the IT Regional Cluster Lead, you will lead the delivery of specialized support services, help ensure the reliable operation of critical systems, and resolve complex challenges in demanding operational settings.
* The successful candidate combines deep technical expertise, with strong leadership, service-management, and problem-solving capabilities. You will be comfortable working across complex IT infrastructures and partnering with both technical teams and business stakeholders in a multicultural, geographically dispersed organization.
** We count on you for:
*** Provide expert IT support for production and research environments helping to maintain the availability, reliability, and performance of critical plant systems. Serve as the technical lead for specialized support initiatives, leveraging deep knowledge of production and research IT infrastructures.
* Serve as the Single Point of Contact (SPOC) for technical aspects of operational performance platforms and applications
* Lead the delivery of specialized IT support services, in line with agreed service-level agreements (SLAs) and key performance indicators (KPIs).
* Identify, get the priorization from the site/GBU, and implement service improvements that enhance support quality, efficiency, and user experience. Partner with the IT Regional Sub-cluster Lead, IT support teams, and service providers to deliver coordinated, end-to-end support.
* Collaborate with production and research Site stakeholders to understand any new needs and translate them into effective IT-support solutions. Communicate progress, risks, and deliverables to the site management of future projects and upgrades.
* Lead Incident and Problem Management activities for complex issues, minimizing disruption to production and research operations and ensuring timely, transparent communication. Coordinating the delivery of IT projects, system enhancements, business-as-usual activities, and break-fix tasks ensuring they are delivered on time, within scope and within budget. Key responsibilities include managing team members, liaising with IT stakeholders, supervising execution, and ensuring adherence to established quality standards.
* Drive alignment between global digital strategy and site-level operational needs
* Champion for NIST and CMMC security standards
** You can count on us for:
*** You will contribute to a meaningful transformation journey and work with a dynamic team tackling ambitious opportunities. The role offers a high degree of autonomy, a collaborative and fast-paced environment, and the opportunity to make a tangible impact on the reliability and evolution of critical IT services.
** Skills and Behavioural

Competencies:

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