Program Manager, Selling Partner Science

Job :  |  Services LLC

Amazon Seller Assistant is our flagship GenAI-first, multi-agent system that reimagines seller experience. Our vision is to provide each seller with a proactive, autonomous, agentic assistant that understands their business and helps them navigate the complexities of selling by anticipating their needs, surfacing insights, resolving issues, taking actions on their behalf, and helping them grow. Amazon Seller Assistant helps millions of sellers on Amazon serve billions of customers worldwide.

We are seeking a world-class Program Manager to help define and build the next generation of Amazon Seller Assistant. You will partner with top-tier scientists and engineers to launch production-grade agentic capabilities at Amazon's scale — owning your problem space end-to-end, from a crisp customer insight to a shipped product that millions of sellers rely on.

In this role, you will be responsible for leading programs and projects to improve and expand our advanced AI technology, and coordinating cross-functional teams to deliver products that will reshape how sellers do business on Amazon Stores. This role requires both business acumen and technical skills, engaging ML scientists, engineers, operational leaders and senior management. We are searching for a passionate Program Manager, who will own initiatives and programs that will increase engagements, expand capabilities and raise the bar on customer experience to drive the adoption flywheel.

Amazon Seller Assistant team operates at the very frontier of agentic AI and agentic commerce — not as a research group, but as a team shipping production-grade, multi-agent systems used by millions of sellers worldwide. We move with the urgency of a startup and the resources of the world's most customer-obsessed company, he latest breakthroughs in science and engineering into capabilities that sellers rely on every day.

Selling Partner Agentic Intelligence (SP-AI) is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow.

We are focused on building seller facing AI-powered tools using the latest science advancements to empower sellers to drive the growth of their business. We strive to radically simplify the seller experience, lowering the cognitive burden of selling on Amazon by making it easy to accomplish critical tasks such as launching new products, understanding and complying with Amazon’s policies and taking actions to grow their business.

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity,…