Senior Engineer – Help Desk
Listed on 2026-10-05
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IT/Tech
Network Engineer, IT Support
Infinite Solutions is hiring a Senior Engineer for our Help Desk in New Albany, Indiana, a critical thinker who supports the higher-level, multi-system tickets, connects related symptoms across systems, and resolves problems at the root cause instead of the symptom. You will strengthen client environments across the Microsoft and network stack and mentor Tier 1 and Tier 2 technicians.
What you bring: significant hands-on MSP or managed-services experience with complex, multi-system issues; strong diagnostic instincts; deep fluency across Microsoft 365, Windows, Entra / Active Directory, and endpoint management; strong hands-on networking troubleshooting (routing and switching, firewalls, VLANs, VPN, Wi-Fi);
Microsoft 365 Certified Endpoint Administrator (MD-102), or demonstrated equivalent competency in Microsoft 365 administration and modern endpoint management, with CompTIA Network+ or Cisco CCNA, and exposure to SD-WAN (Velo Cloud or similar), dynamic routing (OSPF/BGP), and Azure networking, a plus. AZ-104, AZ-140, SC-300, and AZ-305 recommended;
Connect Wise experience a plus.
Full-time, in-office and on-location at client sites in the New Albany area. Competitive salary reviewed bi-annually, company-paid certifications, health benefits, and paid time off.
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